FAQ – Woofy

1
What types of products does Woofy offer?

Woofy offers products designed to improve your dog’s comfort, rest, and everyday life at home. You can find beds, cushions, mats, accessories, and practical products to create a pleasant, soft space tailored to your companion.

Our goal is simple: to help you give your dog a space of its own that is comfortable, clean, and easy to integrate into your home.

2
How do I choose the right size for my dog?

To choose the right size, we recommend measuring your dog while they are lying in their usual resting position. Then add a few centimeters so they can turn around, stretch, and feel comfortable.

If your dog likes to sleep curled up, a size close to their length may be sufficient. If they like to stretch out or change positions often, it is best to choose the next size up.

If you are unsure between two sizes, we generally recommend choosing the larger one to ensure greater comfort.

3
Are Woofy products suitable for all dog breeds?

Yes, our products are designed to suit dogs of different sizes and breeds, from small dogs to medium-sized or larger dogs, depending on the models available.

Each product page indicates the available sizes to help you choose the most suitable model. For large dogs, be sure to check the dimensions before ordering to ensure sufficient space.

4
My dog easily destroys his belongings. Are the products durable?

Our products are designed for regular everyday use, but they are not indestructible. If your dog tends to chew, scratch intensely, or destroy its beds, we recommend supervising its use at first.

For highly destructive dogs, choose the simplest models without fragile components, and avoid leaving the product unsupervised initially.

5
Are Woofy products suitable for puppies?

Yes, several products may be suitable for puppies, including soft beds, mats, and plush bedding. For a puppy, choose a product that is comfortable, easy to clean, and stable enough.

Keep in mind that puppies grow quickly: depending on the breed, it may be a good idea to choose a slightly larger size so they can use it for longer.

6
Are the beds comfortable for older dogs?

Some models are particularly suitable for older dogs or dogs that like a soft, enveloping bed. Soft, padded beds or beds with a raised edge can help your dog feel more secure and comfortable.

For an older dog, we recommend choosing a bed that is thick enough, stable, and easy to access, so they can lie down without effort.

7
Are the products easy to clean?

Yes, most of our products are designed for everyday use and easy care. Depending on the model, you can clean the surface with a damp cloth, a soft brush, or follow the care instructions provided on the product page.

To preserve the product’s softness and shape, we recommend avoiding overly harsh washing, excessively high temperatures, and strong chemicals.

8
What are the delivery times?

Delivery times are generally indicated on each product page. On average, delivery takes several business days depending on the product, destination, and ordering period.

Once your order has been shipped, you will receive a tracking number to monitor the progress of your package.

9
Can I modify or cancel my order?

If your order has not yet been prepared or shipped, we can try to modify or cancel it. You should contact us as soon as possible after your purchase.

Once the order is being processed or has already been shipped, it may no longer be possible to modify it. In that case, you can follow the return procedure if the product is eligible.

10
Can I return my order?

Yes, you have a return period (subject to conditions) if the product isn’t right for you.

Our goal is simple: for you to be 100% satisfied.

11
Why choose Woofy?

Woofy was created for people who want to give their dog more than just an accessory. Our products are selected to create a comfortable, reassuring, and harmonious space in the home.

Because a dog is part of the family, their own space deserves just as much attention as the rest of your home.